At WristRevive, customer satisfaction is important to us. Once a returned item has been received, inspected, and approved, we will process your refund in accordance with the policy below.

Refund Eligibility

Refunds are issued only after the returned watch has been inspected and confirmed to meet our Returns Policy.

The watch must be returned in its original condition with all included accessories, packaging, warranty cards, and documentation.

Refund Process

• Approved refunds will be processed within 5–10 business days after the returned watch has been inspected.
• Refunds will be credited to the original payment method used for the purchase.
• Processing times may vary depending on your bank or payment provider.

Partial Refunds

A partial refund may be issued if:

• The watch is returned with minor cosmetic damage not present at the time of delivery.
• Original packaging, accessories, warranty cards, or documentation are missing.
• The watch shows signs of wear or use after delivery.
• The returned item does not fully comply with our Returns Policy.

Non-Refundable Items

Refunds are not available for:

• Customized or special-order watches.
• Watches that have been modified, opened, or repaired by an unauthorized third party.
• Products damaged due to misuse, accidents, or improper handling.
• Final Sale or Clearance items (where clearly stated).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging.

After verification, we will arrange a replacement, repair (if appropriate), or a full refund at no additional cost.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error, a damaged item, or an incorrect product.

Return shipping costs are the responsibility of the customer unless otherwise stated in our policy.

Need Assistance?

If you have any questions regarding refunds, please contact our Customer Support Team. We are committed to providing a transparent, fair, and hassle-free shopping experience.