Returns

Customer Satisfaction

At WristRevive, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

To qualify for a return:

  • Returns must be requested within 7 days of receiving your order.
  • The watch must be in the same condition as received.
  • The watch must be unworn, unmodified, and free from new scratches or damage.
  • All original packaging, accessories, warranty cards, manuals, and documentation must be included.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

Returns cannot be accepted for:

  • Watches showing signs of wear, misuse, or accidental damage.
  • Customized or special-order watches.
  • Watches that have been opened, modified, or repaired by an unauthorized third party.
  • Products returned without original packaging or missing accessories.
  • Final Sale or Clearance items (where clearly stated).

Return Process

  1. Contact our Customer Support Team within the return period.
  2. Provide your Order Number and reason for the return.
  3. If required, provide photographs of the watch.
  4. Once your return is approved, we will provide return instructions.
  5. Securely pack the watch and ship it using a trackable shipping service.

Inspection & Refund

After receiving your return, our specialists will inspect the watch.

If the return meets the policy requirements, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographs of the package and the product. We will work to resolve the issue as quickly as possible.

Return Shipping

Unless the return is due to our error or an approved warranty issue, customers are responsible for return shipping costs and any applicable customs charges for international returns.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our Customer Support Team. We are committed to providing a transparent and professional shopping experience.